Returns, Refunds & Reprint Policy
Last Updated: May 21, 2026
At Rollupbanners.ng, we produce custom printed items for businesses, events, schools, churches, organisations and individuals across Lagos and Nigeria. Because most of our products are made specially for each customer using approved designs, sizes, colours, logos, names, brand details and specifications, our return policy is different from regular ready-made products.
This policy explains when returns, reprints, replacements, refunds or order cancellations may apply.
1. Custom Printed Products
Most products sold on Rollupbanners.ng are custom-made. This includes roll-up banners, flyers, business cards, branded pouches, stickers, labels, paper bags, T-shirts, caps, ID cards, signages, awards, packaging materials, exhibition items, branded souvenirs and other personalised print products.
Because these items are produced specifically for your brand or order, they cannot be returned simply because you changed your mind, selected the wrong size, supplied wrong information, uploaded a poor-quality artwork, approved a design with an error, or no longer need the item after production has started.
However, we will review and resolve genuine production issues caused by our team.
2. When We Accept Returns, Reprints or Replacements
We may accept a return, reprint, correction or replacement if:
The item delivered is different from the approved order specification.
The item has a clear printing or production defect caused by Rollupbanners.ng.
The wrong product, wrong size or wrong quantity was supplied due to our error.
The product was damaged before delivery or during delivery handled by our team.
An approved design was printed incorrectly due to our internal production mistake.
To qualify, the complaint must be reported within 48 hours after delivery or pickup.
3. When Returns or Refunds May Not Be Accepted
We may not accept returns, refunds or reprints in the following cases:
The customer approved a design that contained spelling errors, wrong phone numbers, wrong address, wrong logo, wrong colour choice or wrong information.
The customer supplied low-resolution, blurry, pixelated or poor-quality artwork.
The customer changed their mind after production had started.
The product was damaged after delivery, pickup or use.
The item was used, installed, folded wrongly, exposed to rain, mishandled or stored poorly.
The complaint was made more than 48 hours after delivery or pickup.
The colour difference is minor and caused by screen display variation, lighting, material texture or normal print production tolerance.
The delay was caused by the customer’s late approval, wrong delivery details, unavailable receiver or third-party logistics issue.
4. Design Approval Responsibility
Before production begins, customers are expected to carefully check and approve their artwork, text, spelling, phone numbers, images, colours, layout, sizes and general design details.
Once you approve the final design for printing, Rollupbanners.ng will not be responsible for errors that were visible in the approved artwork.
Where we notice obvious errors before printing, we may inform the customer, but final approval remains the customer’s responsibility.
5. Order Cancellation Policy
If you want to cancel an order, please contact us immediately.
If production has not started, we may cancel the order and process a refund after deducting any payment gateway, design, consultation or administrative cost already incurred.
If design work, material purchase, printing, branding, cutting, finishing or installation preparation has already started, the customer may be required to pay for the work already done.
Once a custom printed order has entered production, cancellation may no longer be possible.
6. Refund Policy
Refunds are not automatic. Every refund request will be reviewed based on the nature of the order and the stage of production.
Where Rollupbanners.ng is clearly responsible for the issue, we may offer one of the following:
A free correction.
A reprint of the affected item.
A replacement of the damaged or wrong item.
A partial refund where only part of the order was affected.
A full refund only where a replacement or correction is not possible.
For custom printed products, reprint or replacement is usually our first resolution option.
Approved refunds may take 7 to 14 working days to process, depending on the payment method, bank processing time or payment platform involved.
7. Return Process
To request a return, correction, reprint or refund, please contact us within 48 hours of receiving your order.
Send the following details:
Order number or proof of payment.
Customer name and phone number.
Clear photos or videos showing the issue.
A short explanation of the complaint.
Delivery or pickup date.
Contact us through:
Email: hello@rollupbanners.ng
WhatsApp/Phone: [09028694908]
Website: Rollupbanners.ng
After receiving your complaint, our team will review it and respond within 1 to 3 working days. If the issue qualifies for replacement, correction or reprint, we will explain the next step and estimated completion time.
8. Shipping and Return Delivery
If a return is approved, customers may be asked to return the affected item to our office or send it through an agreed delivery method.
If the issue was caused by Rollupbanners.ng, we may cover the reasonable return or replacement delivery cost.
If the issue was caused by the customer, third-party handling, wrong delivery details or change of mind, the customer will be responsible for return and redelivery costs.
Delivery fees are generally non-refundable unless the delivery issue was caused directly by Rollupbanners.ng.
9. Damaged Items on Delivery
Customers are advised to inspect their items immediately after delivery or pickup.
If your order arrives damaged, please report it within 24 hours with clear photos or videos. Do not dispose of the item before contacting us, as we may need to inspect it before approving a replacement or reprint.
10. Colour, Material and Size Tolerance
We work hard to deliver quality printing, but slight differences may occur in colour, finishing, material shade, cutting, folding, trimming or measurement.
Colours on phone screens, laptops and design previews may appear different from final printed colours. This is normal in printing and may not qualify for refund, return or reprint unless the difference is clearly caused by our production error.
11. Non-Returnable Items
The following items are generally non-returnable unless they are defective due to our error:
Custom printed products.
Personalised branded items.
Approved printed designs.
Installed signages and displays.
Used or damaged items.
Digital design services already completed.
Items produced with customer-supplied artwork.
Discounted, clearance or special-order products.
12. Contact Us
For questions about returns, refunds, reprints, order corrections or damaged items, please contact Rollupbanners.ng before sending any product back.
Email: hello@rollupbanners.ng
WhatsApp/Phone: [09028694908]
Website: Rollupbanners.ng