At Rollupbanners.ng, we provide printing, branding, packaging and promotional product production for customers in Lagos and across Nigeria. This Shipping Policy explains how we process, package, dispatch and deliver orders placed through our website, WhatsApp, email or direct business contact.
Because many of our products are custom printed, delivery timelines may depend on artwork approval, production schedule, product quantity, finishing requirements and customer location.
1. Order Processing Time
Most orders are processed after we have received the customer’s confirmed order details, payment confirmation, correct delivery information and final artwork approval.
For custom printed products, production usually begins only after the customer has approved the final design, size, quantity, material and order details.
Standard production time for many print items is usually 2 to 5 working days after design approval, depending on the product type and quantity.
Some products may take longer, especially bulk orders, packaging orders, signage jobs, awards, customised apparel, special materials, installation jobs or products that require extra finishing.
2. Same-Day and Express Orders
We may offer same-day, next-day or express delivery for selected products depending on material availability, order quantity, artwork readiness and production workload.
Same-day or express service is not automatic. Customers should contact us first to confirm availability before placing urgent orders.
Urgent orders may attract an additional express production or delivery fee.
3. Lagos Delivery
We deliver to many areas within Lagos, including business districts, offices, event centres, schools, churches, hotels, markets and residential addresses.
Lagos delivery time depends on the customer’s location, traffic, weather, dispatch availability and the size of the product.
Delivery within Lagos may be handled by our internal delivery arrangement or trusted third-party logistics partners.
Customers are expected to provide complete and correct delivery details, including full name, phone number, address, nearest landmark and any special delivery instruction.
4. Nationwide Delivery in Nigeria
Rollupbanners.ng can deliver selected products to customers outside Lagos through transport companies, courier services or logistics partners.
Nationwide delivery may be available to locations such as Abuja, Port Harcourt, Ibadan, Benin City, Enugu, Kano, Uyo, Asaba, Abeokuta, Warri, Onitsha and other major cities in Nigeria.
Delivery time outside Lagos depends on the destination, logistics company, transport schedule, public holidays, road conditions and the nature of the product.
Large-format items, fragile products, heavy products or oversized items may require special packaging and may attract higher delivery charges.
5. Pickup Option
Customers may be allowed to pick up their completed orders from our office or agreed pickup point.
If you choose pickup, we will notify you when your order is ready. Please do not come for pickup until you have received confirmation that your order has been completed.
Customers or their representatives may be required to provide order confirmation, payment proof or pickup authorization before collection.
6. Delivery Fees
Delivery fees are calculated based on product size, product weight, quantity, customer location and delivery urgency.
Some products may require separate delivery quotation, especially bulky products such as roll-up banners, signage, display stands, exhibition materials, large packaging orders, branded booths, gazebos and other oversized items.
Delivery fees are usually non-refundable once the order has been dispatched, except where the delivery issue was caused directly by Rollupbanners.ng.
7. Wrong Address or Failed Delivery
Customers are responsible for providing accurate delivery information.
Rollupbanners.ng will not be responsible for delays or failed delivery caused by wrong address, incomplete phone number, unavailable receiver, inaccessible location, wrong landmark or customer not responding to calls from the delivery agent.
If an order is returned due to wrong address or failed delivery attempt, the customer may be required to pay an additional delivery fee for redelivery.
8. Delivery Delays
We work hard to deliver orders as quickly as possible, but delays may happen due to traffic, weather, logistics issues, public holidays, power supply challenges, material availability, production workload or circumstances beyond our control.
Where there is a delay, we will do our best to update the customer and provide a realistic delivery timeline.
Delivery timelines are estimates and may not always be guaranteed unless a special delivery agreement was made before payment.
9. Damaged Items During Delivery
Customers should inspect their order immediately after delivery or pickup.
If your item arrives damaged, please contact us within 24 hours with clear photos or videos showing the damage, packaging condition and delivery details.
Do not throw away the damaged item or packaging before contacting us, as we may need to inspect the issue before deciding on replacement, correction or compensation.
If the damage was caused by Rollupbanners.ng or our assigned delivery process, we may offer a correction, replacement or other suitable resolution.
10. Customer-Supplied Delivery Agents
If a customer chooses to send their own dispatch rider, courier, driver or transport company to pick up an order, Rollupbanners.ng will not be responsible for damage, delay, loss or mishandling after the item has been handed over to the customer’s representative.
Customers are advised to use reliable delivery agents, especially for fragile, bulky or high-value printed items.
11. International Shipping
At the moment, Rollupbanners.ng mainly serves customers within Nigeria.
International shipping may only be considered on special request and must be discussed with our team before payment. Extra charges, customs fees, documentation and international courier costs will be the responsibility of the customer.
12. Order Tracking and Delivery Updates
For local delivery, customers may receive updates through phone call, WhatsApp, SMS or email depending on the delivery method used.
For nationwide delivery through transport companies or courier services, tracking details may be shared where available.
Some transport companies may not provide real-time tracking, but we will share dispatch details whenever possible.
13. Contact Us
For questions about shipping, delivery fees, pickup, urgent delivery or nationwide dispatch, please contact Rollupbanners.ng before placing your order.
Email: hello@rollupbanners.ng
WhatsApp/Phone: [09028694908]
Website: Rollupbanners.ng